Kristi Lamberti

Online Call Center Supervisor @The Home Depot

Tempe, AZ, US

Mentor new and existing associates to help them identify strengths and opportunities. Assist with technology, systems, and coaching for growth to improve overall associate behaviors to refine their engagement as well as metric improvements in customer satisfaction, likelihood to shop again and customer effortless scores while delivering extraordinary experiences for all The Home Depot online shoppers. • Cultivate relationships with team members and focus on employee engagement strategies, communicate The Home Depot’s business strategy to connect each team member to the mission and vision of the organization. • Captain of L.E.A.D (Learning engagement and development) mentoring 5 associates, ready to promote within The Home Depot. o Able to work collaboratively with L.E.A.D coordinators to write syllabus for phase 1 and phase 2 associates, to gather information, solicit feedback, and implement appropriate course of action for L.E.A.D associate’s information needed to be successful with their mentees. o Develop process excellence for all L.E.A.D captains to present quarterly read outs on their L.E.A.D. business to upper management to help grow their development in front of senior leadership.o L.E.A.D Scheduler for L.E.A.D assignments working closely with operations managers to ensure coverage for their teams when their supervisors went on LOA, vacation, or were on stretch assignments.• Responsible for yearly trainings for myself and team members to ensure adherence to all The Home Depot’s policies and regulations as it pertains not only to the company, but also the shareholders. • Founding Leader of the Orange Review Committee bringing innovative ideas to streamline to our frontline supervisors to help them have fun when presenting out their QBR’s (Quarterly Business Revie