Kristi I.
CIO Cao @TeleSpecialists
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WORK HISTORY
CIO Cao @TeleSpecialists
Fort Myers, FL, US
Executive leader responsible for technology, operations, data analytics, and customer success across a fast-growing national healthcare services organization. Partner with executive leadership to drive strategy, operational performance, and scalable technology infrastructure that supports continued growth.Key contributions and impact• Built the company’s IT strategy and internal technology organization from the ground up, transitioning from third-party support to a scalable in-house model.• Led development of the organization’s data and analytics strategy, implementing Domo dashboards and real-time performance monitoring to support executive decision-making.• Directed development of proprietary SaaS platforms and cloud-hosted applications in Microsoft Azure supporting national telehealth operations.• Implemented Salesforce across multiple core business functions, including sales, marketing, physician recruitment, credentialing, and licensing.• Established enterprise cybersecurity and compliance program, achieving and maintaining SOC2 and HITRUST certifications.• Reengineered client success operations and implemented voice-of-the-customer initiatives that improved customer engagement and retention.• Partner with executive leadership to define organizational KPIs, operational metrics, and growth strategy across multiple business units.
EDUCATION
Northern Arizona University
Bachelor of Arts (B.A.), Business Administration, Minor In Computer Information Technology
Western Governors University
Master of Business Administration (MBA), Healthcare Management
ABOUT KRISTI I.
I’m an executive technology and operations leader who enjoys building things — teams, systems, strategy, and organizations that scale.My career has been built at the intersection of operations, technology, and data, where I’ve led teams responsible for IT, analytics, product development, client success, and operational strategy. I’m especially passionate about using technology and data to simplify complex problems, improve performance, and create better experiences for both customers and teams.Colleagues often describe my leadership style as strategic, collaborative, and practical — someone who can see the big picture but also roll up my sleeves and get things done.I love solving problems, connecting dots across organizations, and helping teams turn ideas into real, measurable results. At the end of the day, I’m motivated by the opportunity to be creative, build smarter systems, stronger teams, and organizations that are ready for the future and empower their leaders to make a difference.Areas of Focus:Digital Transformation | IT Strategy | Data & Analytics | AI & Emerging Technology | Operational Excellence | Product Development | Customer Experience
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