Kristi Glenn
Servant Leader | Creative Collaborator| Dot Connector | Strategy and Process Improvement
- Role
- Senior Manager Business Operations, Customer Success at Blackbaud
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Kristi Glenn
Results-driven, versatile leader with extensive experience in process improvement, change management, and customer success. Highly collaborative with a proven track record in leading global services strategy and operations, with a customer-centric focus on enhancing customer satisfaction (CSAT), customer experience (CX), and employee experience (EX) cross-functionally. Excels at identifying pain points, thinking big picture, recommending solutions, relational communication, and implementing scalable processes impacting thousands of employees and customers. Develops and leads high-performing teams, mentors, drives cross-functional initiatives, and achieves departmental goals based on trust and positivity.
Experience
Senior Manager Business Operations, Customer Success
Jan 2025 — Present · Atlanta, GA, US
Education
Point University
BS, Psychology
2003 — 2007
Skills
- Deferred Compensation
- Payroll
- Event Planning
- Coordinating Events
- Account Management
- Software Implementation
- Hris
- Housing Management
- Employee Benefits
- Microsoft Excel
- Organizational Development
- Benefits Administration
- Salesforce.com
- Public Speaking
- Program Development
- Team Building
- Management
- Customer Service
- Leadership
- Microsoft Word
- Microsoft Sql Server
- Fundraising
- Customer Satisfaction
- Business Intelligence
- Onboarding
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