Krister Martinez
Senior IT Help Desk Analyst @World Travel Holdings
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WORK HISTORY
Senior IT Help Desk Analyst @World Travel Holdings
Wilmington, MA, US
Facilitated comprehensive workforce transformation of office workforce. from 3% to 97% working remotely to at this point 99-100%* Assisted in increasing agent productivity by 50% which in turn continues to save the company millions in infrastructure expenses.* Relocated 2 extensive call centers; one with a capacity of 250 and the other 150, in turn allowing agents to work remotely saving Millions of dollars in rent.* Developed exceptional training program and onboarded all incoming tech support analysts for the last 8 years accelerating their productivity.* Abetted in-depth technology support in conferences to represent franchise owners.
EDUCATION
University of Hawai‘i System
Computer Science, Economics
The Honors College at Miami Dade College
Data Analytics Bachelor, Data Analytics, Machine Learning
Miami Dade College
Artificial Intelligence Practitioner, Deep Learning, LLM, Computer Vision
ABOUT KRISTER MARTINEZ
Krister is a passionate and proven IT executive with global experience in business transformation with more than 20 years of experience in the ecommerce, software, and support industries. Krister’s strategic leadership and certified skills have helped organizations achieve growth objectives by using technology as a catalyst. Krister has traditional IT leadership expertise in overseeing large enterprise-wide projects including; team development, Application development, and remote work solutions.
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