Kristen Meyer
Client Success Manager @Strategies Group, Inc
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WORK HISTORY
Client Success Manager @Strategies Group, Inc
Serve as the primary point of contact for assigned clients.• Build and maintain strong, long-term relationships to foster trust and loyalty.• Conduct regular check-ins and quarterly reviews to ensure client satisfaction.• Provide resources to help clients effectively use Acumatica and other solutions.• Act as a liaison between clients and internal teams to resolve issues quickly.• Troubleshoot system performance concerns (e.g, slowness) and coordinate solutions.• Monitor subscription timelines and proactively manage renewals.• Communicate upcoming renewals and ensure timely invoicing and payment.• Help clients maximize the value of their software investment.• Identify opportunities for additional features, services, or upgrades.• Gather client feedback and relay it to implementation and support teams.• Advocate for client needs internally to improve service delivery.• Understand each client’s business goals and align solutions accordingly.• Provide insights and recommendations to support client growth and success.
EDUCATION
Tri-County Technical College
Bachelor's Degree, Psychology
Wilbur O. and Ann Powers College of Business at Clemson University
Bachelor’s Degree, Psychology
ABOUT KRISTEN MEYER
Seasoned and proactive professional with a unique hybrid skillset that touches customer service, sales growth, merchandising, training, mentoring and leadership. Offering significant experience applying exceptional planning and problem-solving abilities. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with a strategic approach.At Walker Zanger and Steritech my approach incorporates a strategic blend of product knowledge and sales services expertise, enabling me to serve as a crucial liaison between clients and our internal teams. This has led to effective project coordination and the fostering of robust client relationships, underpinning the sustained growth of our accounts.You can reach me at 70••••••28| k••••••••@gmail.com
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