Kristen Starks
I Drive Business Growth through Strategic Leadership, Innovation, and Operational Excellence - Operations Leader | Problem Solver | PMP Candidate
- Role
- Senior Program Manager, Innovation & Strategy at USAA
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Kristen Starks
I\'m Kristen, a driven Strategy & Operations Leader. With over 11 years of experience…
Experience
Senior Program Manager, Innovation & Strategy
Aug 2023 — Present
At Avail Carsharing, I lead strategic initiatives to drive business growth, improve operational efficiency, and enhance customer satisfaction. I collaborate with cross-functional teams, including Product Design, Customer Support, and Finance, to launch new products and programs.Things I\'m Most Proud Of:Developed and launched the Avail Car Care Plan, resulting in a 19.1% reduction in annual maintenance costs and a 16% increase in new supplier conversion within six months.Created and led the B2B2C carsharing pilot program, securing a long-term partnership with a major Fleet Management Company and reducing cost of supply by $8.25 per unit.Key Deliverables:Develop and execute strategic roadmaps for various programs, aligning them with company KPIs and long-term goals.Conduct comprehensive market research and analysis to identify growth opportunities and inform product development.Lead cross-functional teams to design and implement new products, marketing strategies, and internal processes, ensuring successful launches and operational efficiency.
Education
Clemson University
Bachelor's degree, Economics
2010 — 2014
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