Kristen Saldanha
Vice President, Customer Success and Experience @AlayaCare
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WORK HISTORY
Vice President, Customer Success and Experience @AlayaCare
Toronto, ON, CA
EDUCATION
Western University
B.H.Sc, Health Sciences
SKILLS
ABOUT KRISTEN SALDANHA
I’ve spent the last nine years building and scaling Customer Success (CS) at AlayaCare. Joining as Employee #21, I had the privilege of contributing to the company’s evolution from an early-stage startup into a thriving global health-tech business.My expertise spans building and scaling services organizations, customer success teams, support/CX functions, leading customer education programs, and overseeing operations for a CS organization of 100+. I’m passionate about building high-performing teams that deliver exceptional customer experiences and drive measurable business outcomes.I thrive in fast-paced, dynamic environments and excel in navigating ambiguity. Energized by cross-functional collaboration, I enjoy aligning customer needs with business objectives to create lasting impact.Before joining AlayaCare, I spent over three years managing large-scale marketing campaigns and programs for pharmaceutical and biotech clients, further honing my ability to deliver value in complex, customer-centric environments.
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