Kristen Putikka

About Kristen Putikka

I am passionate about Salesforce. I enjoy solving problems. These two things meld together in ways to help your business. I have worked in new implementations and mature orgs alike. Both have their unique challenges. Salesforce can be customized in so many ways; it can fit almost any business and use case. Data should be transparent to everyone in your company that needs it and not living in silos. As an Administrator, I help your company achieve your goals and resolve your pain points. Your CRM system should enhance your work, not create more. Having been a user of Salesforce before making it my career, I can relate to the needs of users and the business overall.Giving back to my Salesforce community is also important to me. That is why I volunteer my free time helping others learn Salesforce at Salesforce Saturday by organizing sessions, Trailhead4All and co-lead the Minnesota Salesforce Women in Tech (WiT) and Minnesota Salesforce Saturday groups. My top 5 strength categories are:1. Harmony 2. Deliberative 3. Consistency 4. Communication 5. Responsibility as rated by CliftonStrengths

Experience

1. Salesforce Administrator

   Showdown Displays

   Nov 2015 — Present

   In this role, I am the Salesforce Administrator, Business Analyst, Project Manager, and Pardot Administrator. I am the main point of contact for all Salesforce internal users, vendors, external consultants, and developers.As the sole administrator for 250 users, I am responsible for building, testing, and executing all of the planned configuration enhancements, user training, and communication plans for any changes prior to roll out. I also manage the daily assistance needs of individual users, including trouble tickets, emails, and phone calls. Data integrity is critical for Showdown Displays, I am responsible for territory changes, account realignments, staffing changes, automation tools, removal of duplicate accounts, and contacts. Data Analytics helps the teams to remain productive while giving customer-centric service. I create dashboards, reports, and other tools to allow individual contributors and their managers to measure business metrics. Salesforce updates their software three times a year and I complete regular system backups, system audits, and update users of these changes.As the Salesforce Business Analyst, I consult with the business teams to plan roadmap and project prioritization to determine future enhancements to our organization. I collect project requirements and determine the scope and translate those into documentation used in training and/or sharing with outside consultants. I document system changes and business processes.As the Salesforce Project Manager, I use requests and requirements I\'ve gathered to outline, develop, and prioritize projects, keeping Salesforce best practices, budget, and scope in mind. I also review 3rd party tools to determine if something already exists to meet our needs, rather than build it from scratch. As the Pardot Administrator, I assist our Marketing team as needed by setting up mail campaigns, users, and importing data lists.In 2019 I migrated all business processes to Lightning.

Education

• University of Minnesota Duluth

  Elementary Education & English Coursework

  1996 — 1999

• The College of St. Scholastica

  Business Management Coursework

  2007 — 2009

• Salesforce Certification Study Group Twin Cities

  Salesforce Certified Administrator, Salesforce.com

• Normandale Community College

  Certificate of Completion , Spanish

  2019 — 2019

• The College of St. Scholastica

  Bachelor of Business Administration - BBA, Business Management and Marketing

  2020 — 2021

Skills

• Multitasking Skills
• Skip Tracing
• Call Center
• Windows Xp Pro
• Windows 7
• Team Management
• Microsoft Publisher
• Pardot
• Investigation
• "I Support You!"
• Negotiation
• Customer Service
• Data Entry
• Teaching Adults
• Highly Detail Oriented
• Customer Communication
• Customer Support
• Telephony
• Self-Starter
• Internet Explorer
• Team Building
• Technology
• Computer Proficiency
• Marketing
• Problem Solving
• Educational Technology
• Salesforce.com
• Account Management
• Desktop Publishing
• Research
• Google Chrome
• Business Communications
• Visio
• Electronics
• Access
• Key Account Management
• Telecommunications
• Typing
• Business Analysis
• Highly Resourceful