Kristen King

About Kristen King

Strategic and results-driven Portfolio, Program, and Process Leader with 15+ years of…

Experience

1. Operations Program Manager

   Robert Bosch Tool Corporation NA

   Oct 2023 — Present · Chicago, IL, US

   Recipient of Quarterly \"Fun, Passion, Drive, Ownership\" Award; Designated as “Drive” Winner at Board of Directors Townhall June 2025.•Leading 3 Teams under the North American Operations umbrella, reporting into our VP of Sales Ops.•Responsible for processing $150-200M a year, driving ongoing revenue recovery efforts for Finance/Sales, having a critical financial impact for Bosch. •Training teams on how to root cause/prevent invalid deductions, created a brand new role on my team to drive new task force for the Organization.•Support the creation of a Sales Team Onboarding/Training Program.•Onboard New team members, and created 30-60-90 day plans for success.•Furthering organizational and team maturity by creating cross collaboration, multiple forums for better communication, and baseline standards for excellence. •Built a vision & roadmap, and enabled our newest team to create at least 3 new dashboards to improve processes and ways of working.•Constantly enabling my teams to build proactive ways of working, creating a customer focused mind-set. •Building up a brand new part of the Team, to enable one source data (Oracle database) for our key internal customers (think \"start up\"), which focuses on delivering data models to our Operations and Sales teams, to enable better visibility into accounts.•Overseeing large, visible process improvement Projects to decrease Fines and Shortages (for major accounts like Amazon, The Home Depot, Lowe\'s, Menards, Ace, Walmart, Grainger, etc.)•Key Resource from Business Operations for Trade Promotion Management Solution Project (Discovery, Requirements, etc.), partnering with Sales, Marketing, Finance, and Digital teams.•Quickly, I learned 3 completely new areas that I\'ve never worked in before, and have led my team to recover over $5M in invalid invoice deductions, and built strong partnerships with Sales, Controlling, Supporting teams in India and Costa Rica, and Warehouse teams.

Education

• Benedictine University

  Master of Business Administration (M.B.A.)

• DePaul University

  Certificate in Predictive Analytics

  2015 — 2015

• Global Knowledge Institute

  ITIL Foundation Certificate

  2016 — 2016

• DePaul University

  Business Analyst Certificate

  2012 — 2012

• University of Illinois at Chicago

  BA

• Winnow Management Corporation

  Certified Scrum Product Owner

  2018 — 2018