Kristen Joyce
Leadership | Change Management | Strategic Planning | Operational Excellence | Customer Experience | Continuous Improvement
- Role
- Strategy at Maven Clinic
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Kristen Joyce
I’m a results-driven leader with 15+ years of experience transforming operations to deliver exceptional patient and customer experiences. Known for optimizing processes, boosting team performance, and exceeding organizational goals, I bring a unique blend of strategic thinking, analytical expertise, and hands-on leadership.Throughout my career, I’ve led cross-functional teams, built collaborative partnerships, and implemented innovative solutions across complex organizations. I thrive on driving measurable impact at scale.My strengths include strategic planning, process improvement, large-scale operations management, and customer experience innovation. I approach challenges with curiosity, a bias for action, and a commitment to continuous improvement.Career Highlights: Independently led the operational transformation of the Patient Support Center at CCRM Fertility, resulting in a 117% increase in patient calls handled and a 16% reduction in repeat calls Implemented new operating procedures and efficiencies at CVS, leading to a 155% increase in measurable productivity within six months on my team of direct reports Built and sustained financial reporting and KPIs for shared work across six subsidiaries and 36 work streams, enabling full operational oversight and regulatory compliance at Ameriprise Financial Delivered $1.5M in annual cost savings by revamping onboarding program at VerizonLet\'s connect!
Experience
Strategy
Jan 2025 — Present
Education
University of Minnesota School of Public Health
Master of Healthcare Administration, MHA
Bethel University of Tennessee
Bachelor of Science - BS, Organizational Leadership
Skills
- Call Centers
- Sharepoint
- Training
- Finance
- Management
- Team Building
- Telecommunications
- Operations
- Customer Service
- Project Management
- Microsoft Word
- Strategic Partnerships
- Mobile Devices
- Powerpoint
- Microsoft Excel
- Outsourcing
- Wireless
- Xign
- Leadership
- Customer Experience
- Vendor Relationships
- Vendor Management
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