Kristen Fredrich

About Kristen Fredrich

SPECIALTIES: Internal and External Communications, Strategic Communication Planning…

Experience

1. Senior Program Analyst, Stakeholder Engagement

   Federal Transit Administration

   Aug 2019 — Present · Washington, DC, US

   Develop communication plans to deliver safety messages, initiatives, and campaigns to stakeholder groups. Manage internal and external outreach projects and events to disseminate information and ideas.Research and analyze external products to determine their potential for meeting organizational standards and business needs.Develop and maintain effective relationships to coordinate and collaborate cross-functionally. Author and review communication products, including email bulletins, monthly e-newsletter, social media posts, press releases, media inquiry responses, articles, correspondence, fact sheets, technical documents, reports, graphics, FAQs, webinar materials, video scripts, and website content.Develop presentations and talking points for leadership to deliver technical information at conferences and events. Draft event briefs to prepare leadership for meetings, events, and media interviews.Identify key performance information to capture communication product metrics. Review metrics and post-event surveys to develop strategies to improve effectiveness and amplify reach to stakeholders. Managed three cooperative agreements by developing and maintaining the statement of work and budget, approving invoices and progress reports, and maintaining documentation in the grants management tool. Lead outreach campaigns for rail grade crossing safety, including See Tracks, Think Train® Week.Managed responses to over 1,800 stakeholder inquiries on topics such as transit safety and COVID-19.

Skills

• Event Planning
• Project Management
• Internal Communications
• Writing
• Customer Service
• Marketing
• Event Management
• Technical Writing
• Strategic Communications