Kristen Lawrence

About Kristen Lawrence

As VP, Customer Success, I lead a high-performing team, collaborating cross-functionally with sales, product, and services departments to deliver seamless experiences to our clients. In my role, I develop strategic plans and execute initiatives that drive success for our clients throughout their entire journey. With a strong focus on building and nurturing client relationships, I ensure that our customers achieve their desired outcomes and maximize the value they receive from our software solutions.I am committed to fostering a customer-centric culture within the organization, where customer success is a top priority at every level. By aligning our efforts with our clients’ goals, I contribute to their growth and long-term success while reinforcing our position as a trusted partner in the industry.

Experience

1. Gong

   Feb 2026 — Present

   Gong rebranded the Customer Success organization to Revenue Architects in February, 2026.

Skills

• Management
• Digital Marketing
• Lead Generation
• Public Speaking
• Social Media Management Systems
• Content Strategy
• Marketing Strategy
• Social Marketing
• Event Planning
• Social Media Strategist
• Leadership
• Social Networking
• Social Media Measurement
• Social Media Monitoring
• Training
• Online Marketing
• Smo
• Social Sales
• Sales
• Social Media Marketing
• Online Advertising
• Public Relations
• Social Media
• Strategy
• Competitive Analysis
• Marketing