Kristen Lafond
Sales Compensation Lead @Humana
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WORK HISTORY
Sales Compensation Lead @Humana
Louisville, KY, US
Advise and coordinate with Senior Level Leadership regarding targets, sales compensation plans and feasibility of implementing changes • Lead a team of six Sales Support and Sales Compensation associates and provide direction and support for their day to day activities while encouraging autonomy• Provide guidance and expertise on compensation issues that impact the entire Employer Group organization• Subject Matter Expert for agent hierarchy and implementation into Salesforce CRM• Advocate for efficiency, coordination and best practice implementation with stakeholders and business partners to ensure a streamlined compensation process
EDUCATION
University of Kentucky
MHA, Health Administration
Belmont University
BS, Biology
SKILLS
ABOUT KRISTEN LAFOND
Experienced Sales Compensation leader with a demonstrated history of working in the health care industry. Experience spans from corporate healthcare finance at a large multi-hospital university setting to working in compensation, HR, finance and sales operations at a Fortune 500 wellness company. Strong finance professional skilled in analytics, Microsoft products, compensation, customer service, process improvement and streamlining/creating efficiencies. Driven by improving accuracy and processes that lead to increased customer satisfaction and reporting. Team player that achieves optimal solutions for complex problems.
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