Kristen Pallatta Kunsman
Customer Success Manager @Salesforce
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WORK HISTORY
Customer Success Manager @Salesforce
New York, NY, US
EDUCATION
Syracuse University - Martin J. Whitman School of Management
Bachelor of Science (BS), Finance, General
ABOUT KRISTEN PALLATTA KUNSMAN
Customer Success leader with over 10 years of experience driving customer retention, growth, and engagement across SaaS and Financial Services industries. Proven track record of leading high-performing teams, managing multi-million-dollar portfolios, and delivering measurable results—such as 96% Net Revenue Retention and an 80% increase in customer engagement through strategic campaigns. Experienced in building scalable playbooks for onboarding, adoption, expansion, and renewals. Adept at translating customer insights into actionable strategies, resolving complex escalations, and fostering cross-functional collaboration. Previous experience at industry leaders including RingCentral, Salesforce, and J.P. Morgan, with deep expertise in managing stakeholder relationships, process optimization, and regulatory compliance.
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