Kristen Knutsen Thorson
- Role
- Vice President, Connected Living Client Solutions & Business Transformation at Assurant
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Kristen Knutsen Thorson
At Assurant, our team spearheads strategic global initiatives, enhancing client success…
Experience
Vice President, Connected Living Client Solutions & Business Transformation
Sep 2017 — Present
Fulfills a critical and strategic executive leadership role with this global provider of risk management products and services, ensuring the success of Point of Sales and Online Retailers, Third Party Administrators, Media Services, OEM\'s & Energy industry programs and projects. Builds and administers an operating budget covering all areas of responsibility. Valued for the ability to bridge the gap between client needs and internal support capabilities. Effectively supervises teams of managers in the achievement of all operating and fiscal performance targets. An innovative leader driving digital transformation, customer experience & cost reduction initiatives through customer self-service and integrated technologies. Successfully launched and managed large, high-value digital platforms across complex global organizations and implemented data-driven strategies to enable operational excellence in digital customer experience. Also responsible for managing the strategic development and day-to-day operational/tactical aspects of multiple cross-functional, global programs, and projects of various size/scope. Develops, secures approval of, and guides managerial personnel in the development & administration of an operating budget for area(s) of responsibility and attainment of goals in accordance with approved plans.
Skills
- Change Management
- Operations Management
- Key Account Management
- Channel Partners
- Business Planning
- E-Commerce
- Training
- Direct Marketing
- Relationship Management
- Start-Ups
- Small Business
- Voip
- Product Marketing
- Vendor Management
- Supply Chain
- Management Consulting
- Business Strategy
- Pricing
- Forecasting
- Entrepreneurship
- Account Management
- Contract Negotiation
- Customer Service
- Strategy
- Retail
- Sales
- Product Management
- Mobile Devices
- Solution Selling
- Team Leadership
- Team Building
- Marketing Strategy
- Managed Services
- Cross-Functional Team Leadership
- Online Payment
- Advertising
- Supply Chain Management
- Telecommunications
- New Business Development
- Supply Management
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