Kristen Kendall Putnam
People first Operations professional with a focus on excellence
- Role
- Senior Research Program Manager, Consumer Insights at Netflix
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kristen Kendall Putnam
I truly believe that everyone can benefit from working in customer service at some point in their life. Any type of customer service, for any duration of time. Regardless of the job role, or title we hold, customers determine the success of businesses. I fell into customer service in my first \"real\" job and it couldn’t have worked out better. My job history has had a profound effect on my work ethic and mannerisms. I hold a bachelor’s degree from the University of Washington in Political Science and Spanish and a Master’s degree from Seattle Pacific University in Social and Sustainable Management.
Experience
Senior Research Program Manager, Consumer Insights
Aug 2025 — Present
Education
Seattle Pacific University
Master’s Degree, Social and Sustainable Management
2016 — 2017
University of Washington
Bachelor of Arts (BA), Political Science, Spanish
2011 — 2015
University of Washington
Bachelor's degree, Political Science and Government
Skills
- Hospitality
- Network Security
- Leadership
- Business Strategy
- Inventory Management
- Customer Satisfaction
- Training
- Communication
- Business Intelligence
- Marketing
- Big Data
- Computer Security
- Customer Service
- Public Speaking
- Content Marketing
- Project Management
- Teamwork
- Qualtrics
- Microsoft Office
- Management
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