Kristen Kendall Putnam

People first Operations professional with a focus on excellence

Role
Senior Research Program Manager, Consumer Insights at Netflix
Location
Seattle, WA, US
LinkedIn followers
500 followers
Research & DevelopmentView LinkedIn profile

About Kristen Kendall Putnam

I truly believe that everyone can benefit from working in customer service at some point in their life. Any type of customer service, for any duration of time. Regardless of the job role, or title we hold, customers determine the success of businesses. I fell into customer service in my first \"real\" job and it couldn’t have worked out better. My job history has had a profound effect on my work ethic and mannerisms. I hold a bachelor’s degree from the University of Washington in Political Science and Spanish and a Master’s degree from Seattle Pacific University in Social and Sustainable Management.

Experience

  1. Senior Research Program Manager, Consumer Insights

    Netflix

    Aug 2025 — Present

Education

  • Seattle Pacific University

    Master’s Degree, Social and Sustainable Management

    2016 — 2017

  • University of Washington

    Bachelor of Arts (BA), Political Science, Spanish

    2011 — 2015

  • University of Washington

    Bachelor's degree, Political Science and Government

Skills

  • Hospitality
  • Network Security
  • Leadership
  • Business Strategy
  • Inventory Management
  • Customer Satisfaction
  • Training
  • Communication
  • Business Intelligence
  • Marketing
  • Big Data
  • Computer Security
  • Customer Service
  • Public Speaking
  • Content Marketing
  • Project Management
  • Teamwork
  • Qualtrics
  • Microsoft Office
  • Management

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Kristen Kendall Putnam — Senior Research Program Manager, Consumer Insights at Netflix in Seattle, WA, US | Unifers