Kristen Janssen
Head of Customer Success, Reeplayer, Inc.
- Role
- Head of Customer Success at Reeplayer
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Kristen Janssen
Customer centric leader with 15 years of experience scaling application development & customer experience in enterprise software, real estate tech, the world\'s largest bank, & an AI robotics startup. I help growth stage teams build world-class operations that drive retention, expansion, & customer advocacy.
Experience
Head of Customer Success
Aug 2024 — Present
Design & execute fulfillment, onboarding, retention, & growth strategies• Develop affiliate marketing program, including onboarding & growth plans• Incorporate customer feedback into product requirements• Run customer support operations
Education
American University in Dubai
BA, Middle Eastern Studies
School for International Training
BA, Middle Eastern Studies
University of Denver
International MBA, Business
University of Denver
BA, International Studies
Skills
- Public Speaking
- Research
- Diversity & Inclusion
- Editing
- Marketing
- Design Thinking
- Event Planning
- Conflict Resolution
- Leadership Development
- Leadership
- International Relations
- Cross-Cultural Competence
- Global Leadership
- Human Capital
- Analysis
- Talent Acquisition
- Social Media
- International Development
- Business Planning
- Strategy
- Financial Operations
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