Kristen Higley
Documentation Specialist at Feith Systems
- Role
- Documentation Specialist at Feith Systems
- Location
- Phoenixville, PA, US
- LinkedIn followers
- 500 followers
About Kristen Higley
Documentation Specialist within the Customer Experience team at Feith Systems. Responsible for all COTS and custom project documentation (user guides, FAQ sheets, job aids, etc.). Feith Systems & Software, Inc. is a paramount Records Management and FOIA (Freedom of Information Act) vendor primarily serving the US Federal Government and the Department of Defense (DoD). We stand distinguished as the only US-owned and operated company certified for Classified Records Management by the Defense Information Systems Agency’s Joint Interoperability Test Command (DISA JITC). Our uncompromising commitment to securing and managing sensitive information underpins our robust software solutions and services.
Experience
Documentation Specialist
Jan 2025 — Present · Fort Washington, PA, US
Translate technical solutions into clear, user-friendly guides- Work closely with developers, engineers, and customers to understand needs- Create and maintain job aids, help docs, tutorials, and FAQ guides- Ensure documentation supports compliance and usability goals- Continuously improve content based on user feedback and product changes.
Education
Cairn University
Bachelor's degree, Marketing
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