Kristen Gregory Morales

About Kristen Gregory Morales

Seasoned client services leader with hands-on experience in building, scaling and optimizing global service organizations and a never-ending focus on execution and improvement. Passionate about broad thinking, overall company performance and strategic, unified team achievements. Skilled at detangling hairballs, driving solutions and collaborating for success. Career highlights:• 18+ years in departmental leadership, offerings creation, operational oversight and P&L management• Overseeing implementation teams for 30+ products at Oracle NetSuite• Leading Bronto Software services organization from start-up to a global multi-million dollar revenue-generating engine• Exceeding services sales goals, CSAT and other KPI targets consistently for years - while also maneuvering through multiple acquisitions (NetSuite & Oracle)* Focus on company culture, women in leadership and improving diversity & inclusion with former positions as Durham office site leader, Executive Sponsor of Durham-based chapter of Oracle Women\'s Leadership, steering committee member of NetSuite\'s Women in Customer Success and ongoing participant in Oracle\'s Mentor program. Areas of expertise: professional services, annual planning/business analysis, financial & headcount forecasting, creation of departmental and operational policies, people management & mentorship, acquiring and launching new products, service offering development, services presales, go-to-market strategy, cross-departmental initiatives & communication, email marketing best practices, deliverability & revenue optimization

Experience

1. Vice President, Customer Success

   NetSuite

   Sep 2022 — Present

   Overseeing implementation teams for NetSuite\'s horizontal products, including field service management, data analytics, planning and budgeting, ecommerce, POS, payroll, HR, warehouse management, billing, CPQ and integration solutions; also heading our development team delivering customizations. Heavy emphasis on new product launches, acquisitions, go-to-market strategies and continual optimization.

Education

• Locust Valley High School

  Salutatorian

  1996 — 1999

• The University of North Carolina at Chapel Hill

  B.A., Communications - Media Studies

  1999 — 2002

Skills

• Professional Services
• Testing
• Product Lifecycle Management
• P&L Management
• Public Speaking
• Marketing
• Online Marketing
• Direct Mail
• Sales Support
• Blogging
• Lead Generation
• Strategic Partnerships
• Crm
• Multi-Channel Marketing
• Solution Selling
• Business Development
• Mobile
• Advertising
• Digital Marketing
• Newsletters
• Professional Services Delivery
• Product Marketing
• Sales Presentations
• Mobile Devices
• Leadership
• E-Commerce
• Direct Marketing
• Copywriting
• Marketing Strategy
• Email Marketing
• Product Launch
• Management
• Product Life Cycle Management