Kristen Fontenette
- Role
- Customer Success Manager at Homebot
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Kristen Fontenette
Adept leader seeking career growth and exciting management challenges. Passionate…
Experience
Customer Success Manager
Jan 2022 — Present
Maintaining and enhancing key account satisfaction by providing ongoing, proactive support as the primary point of contact · Developing an extensive working knowledge of the Homebot platform, services, methodologies, and marketing strategies for a broad range of use cases and customer goals · Sharing deep product knowledge and serving as the subject matter expert and all-around resource for supporting our customers’ needs · Creating impactful experiences for customers in person, through webinars, or via email communication/campaigns · Identifying and mitigating churn risk across customer portfolio to ensure company gross retention rates are achieved · Strategizing on new business opportunities and expanding the footprint of existing accounts
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