Kristen Diegert
Enterprise Customer Success @ Wrike
- Role
- Strategic Customer Success Manager - Enterprise at Wrike
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Kristen Diegert
Passionate and results-driven client success professional with more than 12 years of…
Experience
Strategic Customer Success Manager - Enterprise
Dec 2021 — Present
2024 Presidents Club• Managing a $9.8M ARR book of business consisting of 44 enterprise-level accounts, averaging a 99.78% gross retention rate and 105.75% net retention rate in 2024, typically exceeding team goals and benchmarks.• Responsible for entire post-sales customer journey, preparing and delivering executive business reviews to ensure executive alignment and prove business value against organizational goals, ultimately driving retention and expansion.• Lead cross-functional account teams comprised of account managers, solutions architects, professional services consultants, and renewal managers to coordinate a tailored support model for each client.
Education
The Ohio State University
Bachelor of Arts (B.A.)
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