Kristen Crutchfield

Director of Performance Coaching @Coaching Services International, Llc

Dallas, TX, US

Shapes the development of the Performance Coaching; creating and developing the performance coach playbook as well as the specialized coaching model to ensure targets for future metrics and goals are met for over 200 independent contracted coaches. • Lead the review and monitoring of the Performance Coaches and where required lead on targeted interventions for improvement in the department to ensure impactful improvements are completed and executed. • Work with Performance Coaches in a supporting and challenging role to monitor and optimize their effectiveness in delivering excellent coaching that enable them to achieve their full potential in providing significant changes with the roster of coaches they are assigned • Provide effective leadership to the performance coach team (people, finances, processes) to support the strategic needs of the system. • Contribute to the effective leadership of the organization as a member of the Directors team; working with colleagues throughout the organization to identify and deliver ways of improving the performance coach department’s effectiveness. • Provide expert performance advice and reporting directly to the President on all performance matters. • Inform the development of, and be responsible for delivery of, processes, procedures, QA, coaching, training and overall responsibility of the performance coach department and systems related to metrics and Key Performance Indicators. • Coaching/training/delegation and developing staff within the team – and across the division/departments as appropriate • Skill and career development through effective 1:1 coaching session with all coaches in the department, training and mentoring with each team member. Including taking corrective action, when appropriate. • Continued improvement through training/coaching • Issue management/resolution