Kristen Castelloni
- Role
- Sr Client Engagement Director at RL Canning
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Sr Client Engagement Director
Jan 2005 — Present
RL Canning Inc. is a global provider of information technology consulting and managed services headquartered in Chicago, IL. We deliver innovative IT services that offer our customers the flexibility to meet unique business needs and the opportunity to transform and perform through services. Our people, and their capabilities, make a difference and share a passion for excellence and commitment to the customer experience. • Managed the client relationships of a Key Fortune 100 Global Account in the manufacturing space • Partnered with Service Delivery to develop a Global Outsourcing Program to provide Infrastructure Support focused on end user support services as well as incorporating technologies such as Service Now, Nexthink • Worked in a consultative manner with clients in order to align their business needs with our service offerings • Accountable for customer satisfaction and alignment; collaborate with service delivery to ensure performance SLA’s are attained • Continued account growth for 15 consecutive years in different geographical markets including US, CAN, and Western Europe • Assisted Service Delivery in hiring and managing approximately 200 consultants worldwide • Liaison with internal departments including Human Resources, Finance, and Talent Acquisition • Led Recruitment Training session for technical leadership team
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