Kristen Bertolino
Client Engagement Specialist @Brinkley Law Firm, Llc
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WORK HISTORY
Client Engagement Specialist @Brinkley Law Firm, Llc
Charleston, SC, US
This role conducts structured consultations and intake calls with prospective clients and manages all related communications and documentation through the firm’s CRM system. I help to ensure prospective clients receive required pre-consultation materials, follow-ups, and a smooth transition into onboarding once retained. Serving as a liaison between clients and legal staff, the position supports internal coordination while remaining compliant with ethical standards for non-attorney roles. The role also analyzes client feedback and reports key performance metrics, such as conversion rates and lead quality, to the Marketing Director. Throughout all interactions, it maintains a high level of professionalism and empathy, particularly in sensitive family law and fertility-related matters.
EDUCATION
PR Council's Agency-Ready Program
Public Relations
The University of North Carolina at Chapel Hill
Bachelor's degree, Public Relations and Political Science
UNC Hussman School of Journalism and Media
Bachelor's degree, Public Relations
ABOUT KRISTEN BERTOLINO
Hello! My name is Kristen Bertolino and I am a marketing and communications specialist located in Charleston, S.C. Throughout my career I have gained experience in marketing, copywriting and editing, public relations, content creation, advertising and audience engagement. My strongest skills are my ability to communicate to team members and clients through writing and speaking, creative ideas that engage with a target audience and creating out of the box marketing strategies to achieve my goals. I\'m looking for new roles in marketing, communications, public relations, copywriting and more. If you think my skills align with your company\'s needs, please reach out!
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