Kristen Bell

Project Manager, Access Strategy & Operations @Allegheny Health Network

Pittsburgh, PA, US

Led the online self-scheduling project that transitioned from the use of a vendor to internal Epic scheduling builds for 10 specialties in 2024, resulting in an average of 40% increased appointments created per week.• Managed the expansion of online self-scheduling for new and established patients in collaboration with an external vendor, resulting in a 53% increase in appointments scheduled across 11 specialties from 2022 to 2023.• Managed revamp of decision trees for Care Connect scheduling to reduce patient-facing questions, create efficiencies in scheduling, and improve patient satisfaction.• Provide project support for unifying communications and standardizing workflows across AHN hospitals.• Led initiatives to enhance Emergency Department (ED) discharge and specialty outpatient workflows to improve patient follow-up and link them with Primary Care providers.• Managed the Epic upgrade for visit types, boosting both virtual and in-person appointment accessibility.• Collaborate with marketing team to enhance patient communication regarding online scheduling services.• Implemented project management dashboards across departmental projects, ensuring cross-team collaboration and executive reporting on key metrics.

University of Scranton

Master of Health Administration (MHA)

University of Pittsburgh

Bachelor of Science (BS)