Kristen S.
Chief Human Resources Officer @Heartland Home Services
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WORK HISTORY
Chief Human Resources Officer @Heartland Home Services
Top level HR leader reporting to the CEO for a $550M+ top line revenue HVAC/Plumbing parent company in the home services industry; currently leads a team of 7 HR Business Partners, 1 Senior Director + 2 HRIS analysts and 20+ Brand HR Contacts with oversight for 40 locations in 9 states and employees.
EDUCATION
Michigan State University
Communication/Psychology
Western Michigan University
BA, Communication/Psychology
Western Michigan University
MA, Human Resource Development
SKILLS
ABOUT KRISTEN S.
I’m an operator-first executive who scales organizations through disciplined execution, systems integration, and human-centered leadership. My career has been built inside complex, multi-site environments where performance, culture, and operational clarity must move together — or nothing moves at all. I’ve led multi-state operations, integrated 35+ acquisitions, and built enterprise systems that reduce cost, improve visibility, and create the conditions for sustainable growth. Whether consolidating 35 HRIS/payroll systems into a single enterprise platform, unifying 30+ benefit plans and 35 separate 401(k) plans, or driving $1M+ in annual savings, I focus on the levers that strengthen the business at its core. My leadership blends operational rigor with strategic clarity and a deep commitment to developing leaders who can execute with confidence. I believe organizations scale when people understand the mission, systems support the work, and leaders create environments where accountability and humanity coexist. Across manufacturing, retail, and PE-backed home services, I’ve guided organizations through transformation, expansion, and change — always with an eye toward building systems and cultures that can sustain high performance long after the transformation is complete.
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