Kristen Glover
Sr Director Client Success @TimeDoc Health
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WORK HISTORY
Sr Director Client Success @TimeDoc Health
Leading the Client Success team to support our clients in their care deliver goals. TimeDoc Health has partnered with hundreds of healthcare organizations to deliver our virtual care services program at scale, according to best practices, and supported by proven technology. We have developed best-in-class solutions intentionally designed for integrated, virtual care.TimeDoc Health brings together advanced virtual care management technology and an experienced team of care coordinators to ensure your patients get the support they need to best manage their chronic conditions including APCM, CCM, RPM & BHI.
EDUCATION
Quantic School of Business and Technology
Executive MBA
Chiefland High School
Diploma
University of Florida
B.A., POLITICAL SCIENCE
ABOUT KRISTEN GLOVER
Client Success leader with scaling, start up and expansion abilities combined with team building centered on honesty, trust and grit. As a Director of Customer Success at Trella Health, I led a high-performing team that empowers post-acute care providers through data-driven strategies and actionable insights. By aligning our solutions with customer goals, we’ve expanded logo retention, boosted cross-sell performance, and reduced churn by over 40% across our data and CRM platforms. Previously at Signify Health, I led value-based care initiatives across the Southeast, helping clients achieve measurable savings while advancing care coordination and patient outcomes. My leadership directly supported the triple aim: improving experiences, enhancing care quality, and lowering costs. I had the opportunity to support both BPCIA and ACO program management for key clients. Throughout my career, I’ve developed a track record of building trusted client relationships, mentoring teams, and driving meaningful outcomes in healthcare. I\'m passionate about helping organizations navigate complexity with clarity and impact.Experience with Client success tools - including Planhat, Salesforce, Gong
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