Kristen Nguyen

Claims Coordinator @Alpine Intel

Charlotte, NC, US

File new insurance claims via phone, requested by adjusters for HVACi and StrikeCheckManaged 100+ active claims per week, ensuring accurate documentation, timely updates, and claim lifecycle coordinationCoordinate daily scheduling and dispatch of 30+ field technicians nationwide, enhancing onsite execution and minimizing scheduling conflictsHandled 50-100 daily inbound/outbound calls, streamlining workflows between clients, technicians, and insurance partnersMaintained a 95%+ SLA compliance rate through proactive follow-ups and status tracking through SaleForce and Five9 across multiple claims and service providers Achieved a 30% reduction in claim turnaround time by improving coordination efficiency and technician response rates

Elon University

Bachelor of Science - BS, Computer Science