Kristen Murphy

About Kristen Murphy

Experienced leader with 10+ years driving strategic initiatives, building high-performing…

Experience

1. Manager, Implementation Services

   Granicus

   Jun 2022 — Present

   Serve as strategic advisor to senior leadership, aligning operational execution with company goals and cross-functional priorities.Directed and scaled an international GovTech implementation team (~15 members across 5 countries), ensuring resources, priorities, and budgets were aligned with strategic objectives.Led Agile transformation, increasing project velocity by 22% and accelerating delivery timelines through process redesign and team training.Standardized workflows and introduced AI-powered automation, improving communication quality, consistency, and efficiency across the organization.Partnered with Operations, Finance, and Sales to align forecasts with delivery capabilities, improving forecast accuracy and billable utilization by 20%.Selected as a top 2% performer globally; appointed Cultural Ambassador and participant in Peak-Performer Management Academy.

Education

• Polytechnic University of Valencia

  Semester Abroad

• Arkansas State University

  Bachelor of Arts - BA

• Arkansas State University

  Bachelor of Science

Skills

• Key Account Management
• Negotiation
• Recruiting
• Integrated Marketing
• Contract Negotiation
• Selling
• Social Media Marketing
• Cold Calling
• Strategic Planning
• Sales Operations
• Sales Process
• Team Building
• Business Development
• Microsoft Office
• Sales
• Sales Presentations
• Solution Selling
• Account Management
• Advertising
• New Business Development
• Building Relationships
• Salesforce.com
• Print Management
• Crm
• Time Management
• Marketing