Kristen Metherd
Manager of Customer Engagement and Retention @Pearson
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WORK HISTORY
Manager of Customer Engagement and Retention @Pearson
Spearheaded initiatives that increased student retention by 4% over two years, achieving a new post-COVID record.Developed and implemented a comprehensive communication strategy for students and caregivers across 45 public K-12 schools and one private school in 29 states.Designed, executed, and scaled retention pilots, achieving measurable ROI.Maintained in-depth expertise on school-specific enrollment processes.
EDUCATION
Indiana University Bloomington
Bachelor of Science - BS, Public Administration
Arizona State University
Master of Education - MEd, Secondary Education and Teaching
Indiana University Bloomington
Master of Public Administration - MPA
ABOUT KRISTEN METHERD
Passionate about customer engagement, retention, and educational success, I have a proven…
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