Kristen Merritt

About Kristen Merritt

Product Operations & Services Delivery Manager with over 20 years of experience as an Information Technology professional and a history of building high-performing teams, scalable system solutions, and lean processes to deliver value-added software products and implementations, solidify successful partnerships, and nurture lasting client/partner relationships. Specialties: Directing cross-functional business & operations teams to optimize systems & processes; operationalizing big ideas into specific, trackable action plans & coaching teams to deliver on them; delivery management & team leadership via agile methodologies, specifically recruiting & building distributed teams; managing P&L/budgeting through workforce planning, forecasting, utilization, & margin; identifying and communicating issues and risks, having the “difficult conversation”, and empowering teams to succeed amid challenging situations; ongoing client relationship management & empowering teams to continually delight clients.

Experience

1. Head of Product Operations

   Salsify

   Feb 2024 — Present · Boston, MA, US

   Empower Salsify\'s global Product and Engineering teams to deliver superior products with high customer value through the implementation and adoption of lean processes, light tools, and management of critical product initiatives. Emphasize and orchestrate cross-functional collaboration to ensure product roadmaps and releases merge seamlessly with Go-to-Market promotion and advocacy to maximize return on investment.

Education

• The Ohio State University

  B.S. and B.A.

Skills

• Project Planning
• Content Management
• Technical Training
• Strategy
• Program Management
• Leadership
• Team Building
• Management
• Instructional Design
• E-Learning
• Consulting
• Training
• Project Management
• Software Documentation
• Crm
• Technical Writing