Kristen Mazza
Director of Operations @Kla Kim Lundgren Associates
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WORK HISTORY
Director of Operations @Kla Kim Lundgren Associates
Own Finance and Operations for a consulting firm offering climate-related professional services (hourly T&M and fixed fee) and SaaS products to local governments and public utilities-Strategize with CEO to ideate and evaluate the feasibility of new service and product offerings; operationalize implementation of selected offerings-Build dashboards & analyze financial/utilization data to provide strategic & operational recommendations to the CEO around cash flow, profitability, revenue & billability targets, pricing, & resource allocation-Train client delivery team in best practices for project management, including concepts around risk, scope, timeline, budget, P&L, and opportunity identification; develop training with practical exercises-Implement methods of monitoring project progress and improving staff collaboration and culture-Document firm’s delivery processes and create Standard Operating Procedures (SOPs) & training-Perform day-to-day hands-on operational tasks including HR, payroll, bookkeeping, AP, invoicing, contract review, government compliance, internal reporting, and regular touch bases with all staff-Oversee work of outsourced contractors; evaluate portfolio of vendors and products to consolidate, replace, or streamline collaboration to gain cost savings and efficiencies-Leverage AI to develop internal tools to create efficiencies and enable accurate, timely data analysis-Develop, measure, and enforce individual and team performance metrics to support company KPIs & team accountability.
EDUCATION
The College of New Jersey
Bachelor of Arts (BA), English, minor in Spanish
Auburn University
Master of Arts (MA), Technical and Professional Communication
SKILLS
ABOUT KRISTEN MAZZA
Operations leader with experience P&L management, organizational scaling, and strategic growth across professional services organizations- Drove revenue and scaled operational processes to advance a company\'s evolution from small to mid-size business (10x top-line growth;~700 head count)- Developed proposals to win dozens of contracts valued over $300M in private, public and federal sectors- Played a key role in averting company insolvency through proactive cash flow analysis, urgent cost restructuring, optimizing staff billability, and partnering with CEO through strategy transition- Built and managed teams of senior and junior personnel to establish departments, including Human Resources, Contracts and Compliance, Proposals and Marketing- Implemented and improved cross-departmental enterprise systems and scalable business processes- Comfortable delivering results in a fast-paced, cross-functional, multicultural environment/matrix organization with a combination of strategic leadership and hands-on execution.Expertise spans finance and accounting, business development, legal/contracts/compliance, account management, marketing, communications, and human resources.Focus Industries: Professional Services (Technology Consulting, Management Consulting); Software as a Service; Social Good; State and Local Government; Small and Medium Business
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