Kristen Lemond
Customer Success Manager @ Virtual Field MHA from TTUHSC
- Role
- Customer Success Manager at Carrot
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Kristen Lemond
As a Customer Success Manager with over seven years of clinical experience in the eye…
Experience
Customer Success Manager
May 2024 — Present · US
Surpassed monthly sales quota through strong pipeline management and strategic account growth, demonstrating consistent performance and ability to exceed targets•Created a positive customer experience through proactive engagement.•Conducted onboarding calls and training sessions for new customers.•Built strong relationships to enhance brand loyalty.•Ensured products and services met customer needs.•Provided technical support, including insights and troubleshooting tips.•Kept clients engaged and regularly using products.•Voiced customer concerns to help other teams prioritize customer care.•Made product recommendations based on clinical patterns, trends, and opportunities for expansion.
Education
Texas Tech University Health Sciences Center
Master of Science - MS, Healthcare Administration
University of the Incarnate Word
Vision Science , Vision Science/Physiological Optics
2015 — 2019
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