Kristen Lambert

Operations Manager @Pearl Seas Cruises

Chicago, IL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2023 — Present

Operations Manager @Pearl Seas Cruises

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Oversee all logistics planning including fuel procurement, waste, potable water.Ensure vessel compliance with customs documentation, act as liaison between vessel and regulatory agencies including CBP and APHIS.Act as the vessels’ agent in various ports ensuring the needs of the guests, company and vessel are met.Research, plan, and execute shore excursions and other product enhancers in all current, future and new cruise itineraries.Cultivate and maintain relationship with both domestic and international port partners.Lead, manage, and collaborate with tour operators to create unique, memorable and branded guest experiences, both on board and ashore. Organize administrative reporting, invoicing, and documentation of port, excursions, enrichment and logistic responsibilities.

EDUCATION

2010 — 2014

Northern Illinois University

Bachelor of Science (BS), Hospitality Administration

SKILLS

FoodHospitalityManagementTeam BuildingCold CallingMicrosoft OfficeSalesEvent ManagementFoodTime ManagementCpr CertifiedLeadershipInventory ManagementTeamworkFacebookTeam-OrientedPowerpointMicrosoft ExcelSocial MediaCustomer ServiceSocial NetworkingSocial Media MarketingMicrosoft WordTrainingCustomer SatisfactionAccount ManagementEvent PlanningMarketing

ABOUT KRISTEN LAMBERT

Resourceful, results-driven Customer Service and Account Management Professional with a…

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Kristen Lambert — Operations Manager at Pearl Seas Cruises in Chicago, IL, US | Unifers