Kristen Morrison

About Kristen Morrison

Customer Integrations and Onboarding leader with over 20 years\' experience driving enterprise client onboarding, leading cross-functional teams, and delivering scalable SaaS integration solutions. Proven track record managing high-volume implementations, improving onboarding efficiency, and enhancing customer satisfaction. Experienced people manager focused on team development, operational excellence and continuous process improvementCore Competencies: Customer Integrations and Onboarding, Team Leadership and People Management, Project Management, Client Relationship Management, Process Improvement, Cross-Functional Collaboration, Stakeholder Communication, Data Analysis & Reporting.

Experience

1. Manager, Customer Implementation

   Verisk

   Oct 2023 — Present

   Lead, mentor and develop a team of Customer Integration Managers, fostering a high-performance, customer-centric culture. Establish team goals, KPIs, and performance metrics aligned with organizational objectives. Provide coaching, career development and performance management to drive employee engagement and retention. Standardize implementation methodologies, tools and best practices across the team. Optimize resource allocation across projects to ensure balanced workloads and efficient execution. Drive continuous improvement initiatives to reduce onboarding time, increase customer satisfaction and improve NPS scores. Collaborate with Sales, Product and Development teams to align pre- and post-sale integration strategies.

Education

• Lafayette College

  BA

Skills

• Forensic Accounting
• Litigation Support
• Accounting
• Auditing
• Bankruptcy
• Due Diligence
• Income Tax
• Litigation
• Tax
• Consulting
• Analysis
• Sales
• Cpa
• Mergers & Acquisitions
• Leadership
• Forecasting
• Management
• Financial Services
• Business Development
• Restructuring
• Client Relations