Kristen Konecny
Operations and Technology Leader | Project and Product Management | Leading teams at the intersection of Technology and Business
- Role
- Senior Product Manager, Dps Disputes at Visa
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Kristen Konecny
Versatile Director and Leader offering 20+ years of experience in Operations and Technology organizations, focused on diverse field, sales and service operations initiatives ranging from software implementations to large-scale process improvements/changes: Software development, installation management, customer experience.* Excel at cultivating and maintaining key relationships, working with technical and business stakeholders to define requirements and devise actionable plans, while leading the vision and strategy to drive delivery for key company initiatives.* Capitalize on opportunities to reduce costs, transform and simplify processes and increase efficiency/productivity to increase team quality and performance.* Leverage strong technical and operational background to identify and introduce critical solutions based on changing business needs while applying problem-solving skills to develop solutions and overcome challenges.*Offer skills in planning strategies and solutions, call center operations, business/systems analysis, financial and resource planning, and supported multiple business units in challenging, fast paced environment, to meet organization objectives.
Experience
Senior Product Manager, Dps Disputes
Apr 2024 — Present
Education
University of Colorado Denver
Master of Science (MS), Information Systems
University of Colorado Boulder - Leeds School of Business
Bachelor of Science (BS), Marketing, Human Resource Management
Skills
- Software Project Management
- Vendor Management
- Integration
- Process Improvement
- Program Management
- Agile Methodologies
- Sdlc
- Cross-Functional Team Leadership
- Business Analysis
- Telecommunications
- Business Process Improvement
- IT Strategy
- Requirements Analysis
- Team Leadership
- Management
- Project Management
- Leadership
- Software Development Life Cycle (Sdlc)
- Strategic Partnerships
- Customer Relationship Management (Crm)
- Functional Testing
- Functional Analysis
- Business Process
- Business Strategy
- User Experience
- User Acceptance Testing
- Appointment Scheduling
- Field Operations
- Customer Experience
- Customer Service
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