Kristen Klus
Guest Relations Manager @Four Seasons
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WORK HISTORY
Guest Relations Manager @Four Seasons
Chicago, IL, US
EDUCATION
University of Illinois at Urbana-Champaign
Bachelor of Science
SKILLS
ABOUT KRISTEN KLUS
Customer Service Expert, Problem Solver, Luxury in Action. Manager of the year 2019. I lead a team of 7 concierge to provide world class customer service and the best Chicago has to offer, our satisfaction scores are above 95% annually. I represent my hotel in our Corporate Concièrge Council, and have participated in several corporate workshops to push technology in the Concièrge profession. At the hotel I write the monthly in-room newsletter to provide our guests with custom suggestions immediately upon entering their guest room, and for pre-arrival planning. I created our hotel mascot,\"Sammy the Skyscraper\" and the corresponding kid\'s program, and our hotel passport adventure for kids. I continually work to reinvent and curate new ideas.
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