Kristen Kardasz

About Kristen Kardasz

Certified Salesforce.com Administrator with 14 years Salesforce experience, solid skills in client relations, customer and staff training, requirements gathering, process implementation, and managing key customer accounts. •Certified Salesforce.com Admin. •Certified Salesforce.com Business Analyst. •Salesforce Product Owner.•Agile Methodology.•Business Analyst.•Client Retention.•Client Needs Analysis.•Project Management.•Product Implementation, Training and Support.•Documentation Writing Skills.•Extensive End User Support.•Team Leadership and Management.

Experience

1. Salesforce Administrator

   Aurorium

   Jun 2023 — Present · Indianapolis, IN, US

   Facilitate the Salesforce Steering Committee meeting once per month, and as needed, to collaborate business needs and processes and communicate status of projects and efforts being done. • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules• Overseeing any Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports, working with developers and performing some updates. • Collaborate with developers and consultants to deliver roadmap items, production support development and project planning for future efforts. • Perform testing in Sandbox and Production environments to validate functionality meets end user requirements.• Facilitate UAT testing with end users when needed. • Sandbox environment management• Identify and gather requirements, translating into best practice, workable solutions with a focus on exceptional user experience• Identify unused or underutilized platform features• Create and define Salesforce roadmap and outline priorities, communicating with stakeholders and super users. • Own the communication of any platform changes to end users and stakeholders• Data management to improve Salesforce data quality, implementing rules and automation as needed• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer• First on Salesforce support tickets.• Monitor and improve user adoption• New user and ongoing user training • Technical documentation

Education

• Northern Kentucky University

  Bachelor of Applied Science (BASc), Business, Management, Marketing, and Related Support Services

• University of Cincinnati

  Associate of Arts (A.A.), Business Administration and Management, General