Kristen Jaenisch
Global Business Operations Executive
- Role
- Services Head - Client Operations at Infosys BPM
- Location
- West Chester, PA, US
- LinkedIn followers
- 500 followers
About Kristen Jaenisch
I am dedicated to delivering strategic organizational advancement, continuous improvement, and fiscal responsibility in highly competitive environments. I am a positive force in business operations and work hard to support business growth and improvement. I thrive in upbeat organizations where individuals work together in dynamic ways. I’m resourceful, tenacious and have strong instincts. I have deep expertise in driving process, technology, and customer service change through partnerships with key business constituents and clients. I adapt quickly to the nuances of operations and am adept at elevating business processes. I have deep expertise in helping operational teams navigate challenges that a strategic mindset and creative problem solving. I am known for being the go-to person for answering complex questions and for supporting individuals. At my core I am a people focused problem solver. I have extensive experience building and nurturing client relationships. No matter what the task is, I love to help transform an ambitious vision into extraordinary results for projects, programs, and day to day operations. I am open to conversations with innovative organizations, and I am interested in connecting with like-minded professionals.My expertise areas include Leadership | Strategic Business Direction | Operational & Strategic Management | Change Management | Budgets & Financials | Relationship Management | Process Optimization | Talent Management | Program Management | Global Workforce Management | Industry Engagement | Risk Management and Control | Continuous Improvement | Six Sigma
Experience
Services Head - Client Operations
Mar 2022 — Present · PA, US
I am currently leading a team of over one hundred (onshore & offshore) and championing efforts to transform the service model for our Trust Services organization which provides comprehensive trustee and administration support in a full service non-proprietary open architecture recordkeeping environment.
Education
Stanford Graduate School of Business, via Infosys
“I am the Future, Women in Leadership” Program, Business, Management, Marketing, and Related Support Services
PennWest Clarion
Accounting, Business Administration and Management, General
1987 — 1992
Saint Joseph's University
Master of Business Administration (MBA), International Business
2007 — 2011
The Wharton School
Securities Industry and Financial Markets Certificate, Investments and Securities
2019 — 2021
Skills
- Strategic Business Planning
- Financial Services
- People Management
- Risk Management and Control
- Mutual Funds
- Project Management
- Managing Across Borders
- Back Office
- Investments
- Finance
- Securities
- Industry Engagement
- Strategic Planning
- Middle Office
- People Development
- Investment Operations and Accounting & Admnistration
- Portfolio Management
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