Kristen Greene

Service Request Manager @Ds Jordan Construction

North Miami, FL, US

In my current role with DS Jordan Construction I\'m responsible for overseeing the end-to-end service request management process, ensuring the efficient logging, prioritization, and assignment of service requests to appropriate personnel or subcontractors. This includes tracking progress, maintaining high standards of service quality, and adhering to timelines. Acting as a primary point of contact, the position requires effective communication with clients to schedule appointments, provide updates, and resolve concerns, all while ensuring a superior customer experience. Collaboration with project managers, site supervisors, and subcontractors is an essential part of my job to ensure seamless service delivery. The role also includes overseeing the quality of work, ensuring compliance with industry standards, and proactively addressing potential delays or issues. I am also tasked with keeping detailed records and comprehensive reporting on service performance metrics, such as resolution times and customer satisfaction which are key for driving continuous improvement. By identifying and resolving service-related challenges, my role ensures minimal disruptions and maximizes client satisfaction and operational success.

San Diego State University

Bachelor’s Degree, Natural Resource Recreation and Tourism