Kristen Gardner
Senior Product Manager | Strategy, Operations & Platform Modernization | Building Data-Driven, Scalable Products Across Global Teams
- Role
- Assistant Vice President at Capital Group
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Kristen Gardner
I’m a strategy-driven product and operations leader who specializes in transforming complex systems, scaling global teams, and building customer-centric solutions that drive measurable business outcomes. For more than a decade—across Capital Group, Goldman Sachs, and entrepreneurial ventures—I’ve led cross-functional initiatives that modernize platforms, streamline workflows, and elevate the customer experience at scale.I bring a Product Manager’s toolkit shaped through real-world execution: translating ambiguous problems into structured roadmaps, building alignment among global stakeholders, running user-research loops, and partnering with engineering to deliver process and technology enhancements that reduce risk, improve speed, and unlock revenue.My career is rooted in designing high-functioning systems—whether that’s a follow-the-sun global operating model, a Salesforce workflow overhaul, migration plans for cloud-first infrastructure, or large-portfolio analytics tools impacting billions in client assets. I’m known for stepping into complexity, clarifying what matters, and building solutions that work for both users and the business.
Experience
Assistant Vice President
Nov 2021 — Present · VA, US
Designed and executed a global organizational operating model across Irvine, Norfolk, Singapore, and London to increase scalability, improve talent distribution, and strengthen business continuity for a high-volume accounting organization- Built and implemented a follow-the-sun workflow model—mitigating operational outages, improving turnaround times, and laying the foundation for future cloud migration strategies across global infrastructure- Led user-research driven redesigns of people systems, career mobility frameworks, and internal workflows to reduce friction for associates and increase alignment with long-term business strategy- Oversaw daily Institutional cash operations and processing across an $800MM portfolio, ensuring accuracy, compliance, and customer trust through improved process rigor and cross-functional collaboration- Drove DEI recruitment strategy for critical business functions, improving pipeline quality and retention across multiple hiring cycles.
Education
University of Virginia
Bachelors of Arts, Foreign Affairs
2008 — 2012
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