Kristen Coblentz

About Kristen Coblentz

Quality-focused in leadership of healthcare operations, capitalimprovements, project management, startup services, physician and medicalstaff education and training, and community advocacy to ensure customerservice excellence, along with physician/community alignment to optimizesuccess.Action-oriented leader with an entrepreneurial mindset adept in keen abilityto strategically respond to changing dynamics in healthcare landscape.Adept in identification of key initiatives and leading multiple simultaneousprojects to enhance or integrate systems, improve processes or procedures tooptimize efficiency and reporting, revamp under-performing or outdatedservices or systems to improve profitability and growth.Impactful and operationally effective leader awarded with the most complexprojects due to executive confidence of successful delivery. Keen ability toengage stakeholders, take charge of entire process with an action plan,challenge and overcome all barriers to create value in follow-through withbest possible solutions.Collaborative and leads-by-example manager with excellent communications and interpersonal abilities to build rapport and respect with culturally diverseteams. Highly skilled in fostering a culture of motivation, respect andaccountability to deliver top performance, informed decision-making andquality services and support.

Experience

1. Director of Operations

   Providence Health & Services

   Jan 2017 — Present · Los Angeles, CA, US

   Held progressive leadership roles in multiple areas of growth andresponsibility within operations, cardiovascular services, health andwellness, major capital improvements, and continuous improvement projects. Continuous Improvements - Led multiple Kaizen/Gemba projects with GreenBelt process improvements.Streamlined patient intake and processing modules that reduced costs, andincreased patient satisfaction.Piloted sustainable patient care models in previously taxing and stressfulareas that also enhanced profits.Spearheaded revamp of hospital in collaboration with Engineering for area\'schief COVID-19 hospital.Pioneered new union-friendly labor and staffing pool to serve distinctCOVID-19 groups, while maintaining excellence care for all populations andensuring proper staffing, education, rest and wellness breaks.Staff Leadership -• Significantly improved Quality, Staff and Patient Satisfaction withphysician and staff training programs.• Streamlined physician reporting to enhance practice alignment to deliverover 12% increase in recruitment.• Improved Physician and Employee Engagement metrics over 14% over two-year period.• High Reliability Organization (HRO) Champion and Mentor• Key contributor to design, development and introduction of new $80M+Emergency Room, Urgent Care and Behavioral Health facilities expansion.Community Outreach - Established key relationships within communitybusinesses, government, charity and public services. Participation withseveral Community Board of Directors groups.• Developed partnerships with local senior centers, YMCAs andfamily/children centers and assisted in boosting membership in these groupsby over 14%.• Collaborated with Foundation to plan and execute fundraisers foroutpatient rehab equipment of $300K.• Key contributor to Foundation events raising over $150M for theoperations.• Strengthened community ties for medical practice alignment to achieve 2.3%market share from major universities.

Education

• University of Missouri-Columbia

  BS, Exercise Physiology and Kinesiology, Orthopedic and Systemic Chronic Disease and Rehabilitation

  1998 — 2002

• University of Missouri-Columbia

  BS, Dietetics, Clinical Dietetics, Diabetes Management, Nutrition Therapy, Counseling

  1998 — 2002

• The University of Chicago Pritzker School of Medicine

  Maters of Science, Clinical Exercise Therapy, Chronic Disease Management

  2002 — 2005

• University of Missouri-Columbia

  BS, Biochemistry, Honors Research, Biochemical Engineering

  1995 — 1998

• University of Scranton

  Master of Business Administration (MBA), Dual Degree in Healthcare Administration and Operations Management

  2012 — 2017