Kristen Billerman
Perfecting the craft of hospitality one guest at a time Always be willing to give more than you take
- Role
- General Manager at Hilton
- Location
- Gastonia, NC, US
- LinkedIn followers
- 500 followers
Experience
General Manager
Feb 2013 — Present
As the General Manager I am fully responsible for all that occurs at the property. I oversee all revenues generated and all expenditures associated with the hotel. I manage the day to day operations, including but not limited to budgeting, forecasting, revenue management, guest satisfaction, loss prevention, accounts payable and receivables, staffing levels and scheduling.
Education
University of North Carolina at Charlotte
Physical Therapy/Therapist
1997 — 2000
Skills
- Menu Development
- Boutique Hotels
- Restaurant Management
- Customer Satisfaction
- Food
- Culinary Skills
- Hotels
- Tourism
- Opening Hotels
- Front Office
- Management
- Time Management
- Rooms Division
- Hospitality Management
- Food & Beverage
- Revenue Forecasting
- Trade Shows
- Pre-Opening Experience
- Meeting Planning
- Rooms Division Management
- Revenue Analysis
- Hotel Booking
- Pre-Opening
- Lodging
- Catering
- Income Statement
- Travel Management
- Banquets
- Micros
- Corporate Events
- Onq
- Hotel Management
- Hotel Administration
- Restaurants
- Profit
- Delphi
- Resorts
- Operating Budgets
- Guest Service Management
- Cuisine
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