Kristen Beam

About Kristen Beam

I am a purposeful and forward-thinking leader, experienced in driving transformative change within complex organizations. A natural at leading cross-functional teams and building strong relationships with stakeholders, I strive to make ideas a reality in a shifting, changing, and at times chaotic world.

Experience

1. Senior Manager - Head of Knowledge Management

   the LEGO Group

   Jan 2025 — Present · Enfield, CT, US

   Designing and leading global knowledge strategies that improve findability, accuracy, and operational efficiency across large, distributed teams• Building clear governance models, decision frameworks, and content standards that simplify processes and align stakeholders across Product, Engineering, Support, and Marketing• Driving bottom-up knowledge culture through change management, training, and stakeholder engagement• Owning end-to-end knowledge workflows, including intake, prioritization, taxonomy, tagging, metadata, maintenance, and archival• Leading cross-functional groups (CSE referencing group, product ways of working alignment, governance councils) to reduce duplication and resolve ownership ambiguity• Championing Knowledge as a service: enabling teams to self-serve, work consistently, and reduce operational drag• Managing global translation operations at scale (80+ translators, 30+ languages, complex agile sprints) with rigorous quality controls• Developing content quality standards, editorial guidelines, and tone frameworks to ensure consistency, clarity, and brand alignment• Partnering with Product & Engineering to design and test AI-powered search, bots, and future-facing knowledge experiences•Leading teams that operate as connectors, observers, strategists, and builders — balancing rigor with creativity and always safeguarding the consumer and shopper experience• Communicating with clarity and diplomacy across all levels of the organization, from specialists to senior leadership, to align priorities and move work forward• Delivering training, templates, tools, and working models that scale knowledge across the organization• Proven ability to untangle messy processes, remove ambiguity, and build systems that last

Education

• Penn State University

  Bachelor’s Degree, English

  1998

Skills

• Public Speaking
• Marketing Communications
• Facebook
• Wordpress
• Event Planning
• Falconry
• Newsletters
• Marketing
• Copy Editing
• Editing
• Social Media Marketing
• Adobe Creative Suite
• Writing
• Project Management
• Blogging
• Content Management
• Research
• Public Relations
• Project Editing
• Social Media