Kristen Adams

About Kristen Adams

I have a passion for listening to and learning from others, which has been at the…

Experience

1. Vice President, Operations

   JLL

   Sep 2013 — Present

   JLL (Jones Lang LaSalle) 2008-Present VP, Operations 2014-Present • Sr. Manager, Operations 20••••14 • Oversee $30 million national platform budget • Connecting national strategic priorities to local markets by collaborating with local stakeholders to drive business alignment • Facilitating national rollouts from cross functional teams by organizing a robust approach to change and guiding its effect on people and the business • Establishing new ways of working for the operations support organization (~350 people) to increase job satisfaction, create career growth opportunities, and form more focused roles, while coaching local leadership on implementation • Partnered with business line President to create new executive organization structure, with people and servant leadership at the heart • Conducted a US based listening tour across local markets to identify key operational pain points, facilitated sessions to solution ways to optimize operations nationally, and oversaw the working teams delivering on the initiatives • Spearheaded effort to drive synergies and connections across the operations support teams through the implementation of training and communications efforts • Joined forces with transformation team to assess sales operations (including people, process, and technology) to identify operational inefficiencies, remove roadblocks, cultivate innovation, and drive direction of new technology • Orchestrated national work activity analysis across 5 functional teams reaching over people to find efficiencies in work • Help organize end of year sales recognition event including analyzing over $1 billion of sales data, identifying top revenue generators, and creating meaningful experiences to highlight achievements of the most successful brokers • Engage frequently with BI teams to create dashboards for simple interpretation of large volumes of data

Skills

• Finance
• Connector of People
• Accounting
• Management
• Behavior Modification
• Data Analysis
• Simplifier of the Complicated
• Commercial Real Estate
• Project Management
• Effective Communicator
• Developer of Talent
• Financial Analysis