Kristal Young
Licensed Charlotte Real Estate Broker & Notary Public
- Role
- Operations & Customer Documentation Specialist at Progressive Insurance
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Kristal Young
Analytical Operations Specialist with over 7 years of experience standardizing processes,…
Experience
Operations & Customer Documentation Specialist
Jun 2024 — Present
Supported insurance operations by resolving complex policy, billing, and account issues using detailed documentation and system analysisInterpreted policies and account data to ensure accurate, compliant updates across multiple internal platformsMaintained high documentation accuracy while navigating CRM systems, billing tools, and knowledge basesCommunicated professionally across phone, email, and chat, with strong emphasis on written documentation and adherence standardsAchieved high resolution and quality scores through analytical problem-solving and process awareness.Work Environment: Hybrid / Remote-readyCommunication: Email, Chat, CRM DocumentationTools: Salesforce | Internal Policy & Billing Systems
Education
Cornell University
Certificate Women's Entrepreneurship
2022 — 2022
Cornell University
Certificate in Women's Entrepreneurship
2021
Central Piedmont Community College
License
2020 — 2020
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