Kristal Harvey

About Kristal Harvey

An accomplished and adaptable leader with a history of driving operationalefficiency and cultivating high-performing teams. Experienced in managing dailyoperations, developing team members through training and mentorship, andoverseeing financial compliance. Possesses a strong blend of sales acumen,service expertise, and leadership skills to build a loyal customer base andstreamline complex processes.

Experience

1. Service Support Advisor

   Rivian

   Oct 2023 — Present · Plymouth, MI, US

   Record customers concern analyzed issues to determine appropriatesolutions, and document resolutions to ensure customer satisfaction andmaintain accurate service records.• Act as a subject matter expert in self-managed service tickets, and API.Scheduled customers appointments efficiently. Properly preparedcustomers for service appointment by gathering additional information asneeded to ensure smooth service delivery.• Coordinate roadside assistance, ensuring timely and effective supportduring vehicle breakdown or emergencies.• Assist DSO with their fleet vehicles and ensure smooth scheduling, repairplanning, and addressing their concerns.

Education

• Southern New Hampshire University

  Master's degree, Digital Marketing

• Northwood University

  Bachelor's degree, Entertainment, Sports, Promotion, Management

  2011 — 2015

Skills

• Leadership Development
• Management
• English
• Youtube
• Event Planning
• Football
• Microsoft Word
• Athletics
• Sports Coaching
• Sports Management
• Retail Sales
• Networking
• Leadership
• Marketing
• Communication
• Fitness
• Interpersonal Skills
• Public Speaking
• Web Design
• Customer Service
• Sports
• Sponsorship
• Social Media Marketing
• Microsoft Excel
• Powerpoint
• Administration
• Promotions
• Social Media
• Sports Marketing
• Microsoft Office
• Teamwork
• Event Management
• Customer Satisfaction
• Volunteer Management
• Time Management
• Public Relations