Kc Castañeda
- Role
- User Comms Project Manager at TikTok
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
About Kc Castañeda
An experienced Project Manager with a demonstrated history of working in the…
Experience
User Comms Project Manager
Oct 2022 — Present
Project manages a team of 7 by driving weekly syncs, updating communication pipelines, and stewarded projects from kick-off to end • Proactively identifies, innovates, and devises new workflows, projects, and solutions through project management tools and dedicated documentation• Designed and implemented a new work tracking base, adding automations and streamlining team workflow to reduce manual labor by 20+ hours a week while continuously updating and adding to the internal tool by flagging bugs and suggesting solutions• Improved completion rate (+73.7%) of Help Center (HC) requests, including improved completion rate (+22.2%) of backlogged requests, and improved average processing time by 61.5%• Improved SLO by 66.8% during a time when HC experienced a significant amount of growth (+300%) • Designed a new PR and Legal review process which resulted in an improvement of the SLO for legal compliance reviews, from 16.3 to 5.4 days (66.5% change) on average• Leads Global User Comms Diversity & Inclusion Committee and champions an open an inclusive work environment
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