Kris Tachibana

About Kris Tachibana

Analytic Software Customer Support Professional with a passion to ensure customer satisfaction with the care they receive and solution provided.I see EVERYONE as my \"client,\" and provide services to help make their life better. Software Quality Assurance (QA) Professional with a compulsion to test everything from the fun to the mundane. I am a Problem Identifier, determined to expose and resolve bugs working with stakeholders, investigating and solving problems thus reducing debugging time. Ability to view things from customer perspective and take code to its limits, ensuring delivery of high quality code.Extensive experience in software development, quality assurance, testing, automation, defect reporting and resolutions, recognized as a team member, teacher/mentor. Expertise in writing comprehensive test plans, designing and enhancing procedures, executing end to end system and integration tests. Known for utilizing analytical, problem solving and communication skills ensuring delivery of high quality code and improving customer satisfaction.Known for setting up customer like environments used for: 1) Recreating and resolving issues 2) Proof of ConceptsTECHNICAL SKILLS• Languages: Java, PERL, shell scripts, Python, SQL, PL/SQL, C, C++, JCL, COBOL• Databases: DB2 z/OS, DB2 LUW, Oracle 12c/11g/10g, MySql, postgres, Sybase, SQL Server, Informix, Teradata, SQL Anywhere, IMS • Platforms: Linux (RHEL/CentOS), Solaris, HP-UX, AIX, Windows 7/10, MVS/ESA, VM• Tools: JIRA, HP Service Manager, VMware ESXi 5, Quick Test Pro (QTP), Selenium, Microsoft Office 20XX, Jira, Bugzilla, ClearQuest, ClearCase, Oracle Enterprise Manager, TSO, ISPF, MQ series, PuTTY, MobXterm\"I can help\"

Experience

1. Staff Tech Support Engineer

   ServiceNow

   Nov 2018 — Present

   Performance Team Member

Education

• Santa Clara University

  Bachelor of Science in Commerce, Decision and Information Sciences

Skills

• Replication
• Java
• Change Data Capture
• Black-Box
• White Box Testing
• Gui Testing
• Oracle
• Defect Identification
• Regression Testing
• Databases
• Script Creation
• Defect Tracking
• Oracle Pl/Sql Development
• Functional Testing
• Perl
• Unix
• Customer Satisfaction
• Agile & Waterfall Methodologies
• Sybase
• Microsoft Sql Server
• Defect Logging
• Manual Testing
• Informix
• Siem
• Software Quality Assurance
• Test Environment Setup
• Linux
• Sql*Plus
• Manual Test Execution
• Db2
• Test Designing
• Software Development