Krista Simpson
Ltd Case Manager @Manulife
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WORK HISTORY
Ltd Case Manager @Manulife
Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner. Assessing claims based on contractual, medical, and vocational barriers. Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e, disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready. Writing letters to communicate pertinent benefit related information based on analytical reasoning. Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members including delivering difficult claims related decisions.
EDUCATION
Mohawk College
Health, Wellness & Fitness Diploma
University of Ottawa
Business/Commerce, General
Brock University
Bachelor of Kinesiology, Kinesiology and Exercise Science
SKILLS
ABOUT KRISTA SIMPSON
I have developed a reputation as a reliable and knowledgeable individual, full of energy…
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